I am so appreciative of how well the folks at Hudson Toyota took care of me this past Tuesday. I live in Owensboro but was in Madisonville for work. I purchased a used Toyota Prius a couple of months ago (not from Hudson) and it's taking me some time to get used to the Smart Key it uses. I went to Blackwell's to eat lunch and when I came out I realized that I had locked my keys in my car. I thought this was impossible to do but obviously somehow I'd managed to do it! I was a little panicked given that I had no extra key with me! I called my husband and he suggested I call the local Toyota dealership to see if they had any advice. When I called I told the person who answered the phone my problem and she was so nice and told me she'd call the Parts Dept and call me right back. A guy from the Parts Dept called me back within about 5 mins and asked where I was located. I told him I was at Blackwell's and he said he'd be right down! I really expected him to just tell me to call a locksmith! He was there in 5 minutes and it took him about 10 mins to "break in" my car. He was so nice. I think his name was Chris. I asked him what I owed and he said nothing.
My family has always driven Toyota vehicles. I just sold a 2000 Camry with almost 200K miles on it when I got my Prius. I love Toyotas! But now I love them and their dealers even more after my experience with Hudson! Keep up the good work and great customer service!
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